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FREQUENTLY ASKED QUESTIONS

What happens before the party?

Give us a call, text, or email to tell us what you are looking for and we can work towards making your party extra special. We will take you through our options and work with you to create the most magical party designed to fit around your requirements. If you want to mix and match party packages we can adjust to suit your ideas.

 

Once your booking is confirmed you will receive a detailed letter by email with further information. A few days before your event the entertainer will call to say hello and discuss the details as well as the party plan and what to expect. Please note we require a 50% deposit before the party convenes.

What happens on the day of the party?

The entertainer will arrive at the party at the agreed time in character and costume. Sit back, relax, and enjoy the party while all the guests are entertained and having a great time. Payment of the outstanding balance is required at the end of the party and is to be paid in cash or by deposit on that day.

How much space is needed?

It is important that there is enough space for the games and activities. Have a chat with us if there are any concerns. We are flexible, and a clear space created inside works just as well.

What is your cancellation policy?

If you cancel or reschedule the party less than 5 business days before the party date you agree to forfeit loss of 50% of the deposit made; the other 50% is held by Be Magical to be used on any future booking made. Please understand that this policy is to cover costs as another booking could have been made by another client.

How many virtual reality headsets will there be?

Only one set is supplied – however the entire interactive can be viewed by other guests using a TV (can be provided on request).

 

Do I need anything to make the virtual reality headset work? 

The only thing we require for our virtual reality headsets is to connect to your WiFi network, we bring everything else we need.

Where is Be Magical located?

Be Magical is based in New Plymouth, Taranaki but we are happy to travel outside of New Plymouth (please note travel costs would apply and can be agreed to beforehand, contact us for more information).

Where do the parties happen?

The Be Magical entertainer will come to your home or chosen venue - we will arrive and set up any equipment, props necessary for the entertainment.

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